Privacy Policy

EV-ENTZ Music (ev-entz.co.uk ltd) is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our website or hire equipment from us.

1. Information We Collect

1.1 Information You Provide

When you hire equipment or contact us, we may collect:

• Name and contact details (email, phone number, address)
• Business or organization name
• Payment information
• Event details and equipment requirements
• Correspondence and communications with us

1.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information

2. How We Use Your Information

We use your personal information to:

• Process your equipment hire bookings and manage our contract with you
• Provide customer service and respond to your enquiries
• Send you booking confirmations and important updates
• Process payments and prevent fraud
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract Performance: To fulfill our hire agreement with you
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with tax and accounting requirements
• Consent: For marketing communications (which you can withdraw at any time)

4. Sharing Your Information

We may share your information with:

• Delivery companies (to deliver equipment to you)
• Payment processors (to process your payments securely)
• Professional advisers (accountants, lawyers, insurers)
• Law enforcement or regulatory authorities (when legally required)

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Customer records: 7 years (for accounting and tax purposes)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months

6. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request we limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Unsubscribe from marketing at any time

To exercise these rights, contact us at office@ev-entz.co.uk

7. Cookies and Tracking

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertising

You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Company Registration

ev-entz.co.uk ltd 路 Company No. 06715306 路 VAT No. 947194390